Supervised Visitation

Director: Tina Lyon Dell, M.Ed., NCC, LMHC                                                 

Phone: (716) 883-9800 x404

Hours of Operation: On-site: 8:30 AM – 6:30 PM, Monday – Friday

     Off-site: 9:00 AM – 5:00 PM, Saturday

For more than 32 years, The Salvation Army has operated the Supervised Visitation Program to address the needs of approximately 20,000 parents and children who are caught in the web of hostile custody conflicts or child protective issues. Since its inception, supervised visitation has produced sound evidence that a combination of factors, including safe access, child-centered advocacy and counselor-assisted monitoring, has worked to reduce the at-risk position of children. The program offers both on-site and off-site supervised visitation and preventive services. In addition, this program teaches healthy parent-child relationships and safely protects children from abuse and neglect. Supervised visitation offers high-quality, low anxiety and low stress access to children and their parents while maintaining a highly structured setting. Visits are supervised by mental health professionals who undergo consistent training in cultural sensitivity and other clinical issues.

  • On-Site Supervised Visitation, ECDSS PREVENTIVE SERVICES, offers intake and supervised visits between non-custodial parents and their children. These visits take place in our beautiful 1500 sq. ft. play setting at The Salvation Army and includes safe entry, state-of-the-art kitchen and outdoor courtyard. Referrals come from Erie County Department of Social Services. The program uses behavioral contracts to approximate appropriate behavior during the visits and a hands-on psycho-educational approach to behavior change that offers a combination of parent skills training and modeling to enhance the parent-child relationship and ensure positive long-term planning.
  • Off-site Visitation provides a less restrictive environment whereby families in the program are given the opportunity to experience cultural and community-based family events to enhance the quality of the parent-child supervised visit. The Off-site component of the Supervised Visitation Program operates consistently on the weekend, with families receiving services and visiting for two hours at a community-based or culturally-based event, including places such as Buffalo Science Museum, Bison’s Baseball, Buffalo Zoo, Albright-Knox Art Gallery, Buffalo Historical Society, bowling centers and miniature golf/arcades.
  • POST-ECDSS SUPERVISED VISITS provides visits after Erie County Dept. of Social Services’ oversight is finished and Erie County Family Court has developed new custody and visitation arrangements. These services are available at a flat rate charge and are available only to families who have successfully visited at The Salvation Army while under the auspices of Erie County Dept. of Social Services.